We are an authorized online retailer for all of the brands and designers we feature in our website “shop-germain.com; and we expressly guarantee that each and every item we carry and sell are sourced from the brands and authorized distributors in the us and are imported directly from the brands from overseas if there is no us distributorship.
The sizes and fits can variably differ amongst the designers and brands we carry, so we recommend that you should refer to the size and fit chart in the product page, to ensure you get the right size and fit. You can always email at firstname.lastname@example.org for any information pertaining the size and fit, or any product inquiries you might have. our customer service team will respond to your queries with the most updated information and answers to any questions you have.
But in the case you are not entirely happy with the size or fit of any product you have purchased, we offer hassle free exchange within the US.
For the security purposes of both the parties, please make sure that your billing address is exactly the same address as on your card statement. the cardholder's name must be written as it appears on the card, so that there are no errors which would subsequently delay in processing and fulfilling your orders. it is also very essential that your contact information is filled out accurately so that we can contact you in case the need arises. If all the pertaining information are correct , we need not contact you.