We review all orders to ensure the availability of the purchased item; and in the event it is out of stock, we will notify you with the earliest Estimated Time of Arrival of the said merchandise. We also thoroughly review the purchase credit card authorization and verification process for a swift transaction, as well as the protection of our customers.
All the orders received will be reviewed, processed, and shipped within 24 hours excluding the orders placed on a major holiday. The order that has been placed on a major holiday will be shipped the next business day; please allow 48 hours for the processing and shipping of the order.
Major Holidays in 2017
Independence Day- Tuesday, July 4
Labor Day- Monday, September 4
Thanksgiving- Thursdays, November 23
Christmas Day- Monday, December 25
All Germain orders are shipped via UPS and its trackable services within the US and the Overseas.
Delivery Method Shipping Charge Delivery Time
UPS Ground $5 5-7 Business Days
UPS 2nd Day $10 2-3 Business Days
UPS Next Day Air $2o Next Business Day
Please note that Germain provides FREE standard shipping (UPS Ground) on all orders, within the 48 contiguous states of the US, until further notice.
Please select a different shipping method if you desire or require expedited shipping. In matters of urgency, please reach out to our customer service team at firstname.lastname@example.org and we will update you with the most feasible and available shipping services.
UPS GROUND standard delivery orders usually arrive within 5-7 business days in the U.S. and selected territories.
UPS 2nd Day delivery orders usually arrive within 2-3 business days in the U.S. and selected territories.
UPS NEXT DAY AIR delivery orders usually arrive at the end of the next business days in the U.S. and selected territories. Please place the order before 3PM CST in order to ensure a guaranteed same day processing and shipping.
Please inquire with our customer service team at email@example.com about any questions related to international shipping. We will make sure to find the most feasible and economical solution for international shipping. Please make sure that you are up to date with your country’s custom policies; and that Germain will not be responsible for any custom or duties levied on the product once it arrives at your destination. Your orders maybe also delayed due to the customs process.